During Your Visit
When bringing in your pet for a checkup please remember they may be a little uneasy about new people and animals. This is one of the reasons we ask that you restrain your pet before coming into the hospital.
We suggest that animals be placed on a leash or in a pet carrier before entering the waiting room. Your pet and others in the waiting area will appreciate the extra care. We offer two separate waiting areas for your pet's comfort.
If you think your pet may have a contagious disease, please call us at 989-781-3600 with the details. We may wish to have you wait in a free exam room rather than expose other animals to the problems.
Payment is expected at the time services are rendered, or upon discharge for hospitalized patients. For your convenience we gladly accept cash, personal checks, VISA and MasterCard. Monthly billing options are possible in select instances, but these must be authorized in advance.
We make every effort to maintain fair and reasonable fees consistent with the services provided. An estimate of proposed services is available upon request. We will consult with you if any changes in a diagnostic or therapeutic plan are needed which will either increase the risk to your pet or alter the estimated fees.
To allow ample time for all patients and scheduled surgical procedures, we see patients by appointment only. If you would like, please download and fill out the client form so that we may have the most up to date information on you and your pet.
Like humans, pets do not synchronize their illnesses with our appointment book; and surgical procedures sometimes take longer than planned, so an occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. A phone call is appreciated if an appointment needs to be rescheduled.