An Update Regarding COVID-19

Dear Clients and Friends, At the beginning of the pandemic, we instituted the policy of temporarily prohibiting clients from entering our hospital. We did not make this decision lightly. However, by making these adjustments, we have been able to keep our staff free of illness and continue providing uninterrupted care for your pets. We continue to make only limited case by case exceptions to this policy, but we ask that they be addressed at the time your appointment is made. If you are allowed into the hospital, we will require you to provide and use your own mask, allow us to take your temperature through contactless measures, and answer questions regarding your health status and possible exposure risks. Please adhere to the following protocols: We ask that one healthy person bring your pet to the hospital for their appointment. If you are feeling ill and your pet has a necessary appointment, please delegate the visit to someone who isn’t ill and hasn’t been in contact with you or someone else who is ill. Upon arrival, please call to notify us at 989-781-3600. We will ask you to stay on the line while a member of our medical staff obtains pertinent history. You will be asked to bring your pet to the entrance door. A team member will then take your pet into the hospital while you wait in your car. We will ask you for your cellphone number in order to contact you with any pertinent questions. If you feel your pet may experience extreme anxiety being separated from you, inform us of this when you make your appointment and we will discuss methods we can use to reduce the anxiety. Please rest assured that, as always, your pet will be cared for in a kind, loving manner while in our care. If your pet requires hospitalization, we will unfortunately be unable to accept items from home such as toys and bedding. Following the visit, your doctor will contact you either by phone or in person at your car to discuss their findings and plan. An invoice for the visit will be generated and presented to you along with your pet and any medications necessary for treatment. We request payment be made over the phone, if possible. If you are coming to pick up medications or food, please call upon arrival and we will make arrangements for their delivery to you. Thursday evening hours will continue to be suspended until further notice. As always, we appreciate the trust you place in us, your understanding, and your cooperation. Stay healthy. Stay safe. Sincerely, The Doctors and Staff at Gratiot Animal Hospital